FAQ

FREQUENTLY ASKED QUESTIONS

What do we do?

We, at Print At Home, provide you with a unique printing service at your door step with hassle free process. We cater to all your printing needs in a few simple steps, ONLINE!.

What do we do?

We, at Print At Home, provide you with a unique printing service at your door step with hassle free process. We cater to all your printing needs in a few simple steps, ONLINE!.

Can I visit the store and place the order there?

No :) The whole idea of Print At Home is to provide quality prints at your doorstep! You can order online only. You can call at our numbers, mail us or simply whatsapp us and we will definitely cater to all your queries.

Can I cancel my order?

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. But, we know - mistakes happen. We'll do everything possible to cancel your order, just drop us an Email at motishesma@gmail.com or Call on our customer support numbers. Within 2 hours from placing the order.

Which Documents or Extensions are supported?

We accept the following file types - PDF, DOCX, DOC, PPT, PPTX, JPG, PNG, ZIP.

Can I Upload DOC, DOCx, PPT, PPTx extension File for printing?

Yes, You can Upload DOC, DOCx, PPT, PPTx extension File for printing. But, Sometimes The Margins, Fonts and Charcters are replaced because of Diffrent Version or Different font due to this sometimes you will get the different printed materials as compare to Word File and we are not responsible for that. We Higly recommend to Upload PDF file.

How to Send Cover Design?

After Placing the order with inner material email us at motishesma@gmail.com with order Number and Cover design.

What is Cover Option?

Cover option provide you the feasibility to select cover Type.
No Cover - We Print Your Cover as it is like your all document or book printing settings.
Thick Color Cover - In Thick Color Cover we will print your First Page of The Book or Document on 300GSM Paper from Digital Color Printer in Color.

Do you offer COD (Cash on Delivery)?

No, we don’t offer Cash On Delivery.

I need an invoice for the payment, what should I do?

For every payment we receive, we automatically create and invoice that and send it to you by email.

Where's my order?

After placing an order, you can view the order status 24 hours a day from your Order History page. All of your orders to date will be displayed. The "Status" column will indicate if your order has shipped or is still being processed. If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact Customer Support for Delivery

What are the delivery charges?

Shipping Charges Depend upon the Order Size and Location. 

How to order?

To order, Email Or Whatsapp on our email Id motishesma@gmail.com or 8619700095 .

 Simply enter your details (name, address, contact, etc) > Upload your document > Enter payment details > Receive the invoice via email and the print outs will be delivered at your doorstep through courier.

Can I change my order?

Typically, orders are put into process within 2 hours of ordering (duration might be more or less depending upon user traffic and file/print type). We understand that there might be some changes to be incorporated in the file uploaded, the settings selected or the file might have to be changed. You can mail or call us us within 2 hours to edit an order and we will do our best to help you out! In case it can be changed, we will send you refund or link for additional payment basis your new settings.

Order Confirmations?

Shortly after placing your order, you will receive an email/SMS confirming that Print At Home has received your order. You will receive a second email/SMS when your order ships.

Do you guys do Corporate orders or Wholesale orders?

Sure we do. Drop a mail to motishesma@gmail.com

Do you ship outside of India?

Yes, we do! :) simply drop us an email at motishesma@gmail.com with your query and we will get back to you.

What all banks are accepted in the NetBanking option?

PayUmoney accepts payments from almost all the prominent banks in India. Please find the list below -

Axis Bank	Bank of India
Bank of Maharashtra	Canara Bank
Central Bank of India	City Bank
City Union Bank	Corporation Bank
Deutsche Bank	Development Credit Bank
Federal Bank	HDFC Bank
Indian Bank	Indian Overseas Bank
IndusInd Bank	IDBI
Jammu & Kashmir Bank	Karnataka Bank
Karur Vysya Bank	Kotak Mahindra Bank
South Indian Bank	State Bank of Bikaner & Jaipur
State Bank of Hyderabad	State Bank of India
Karur Vysya Bank	Kotak Mahindra Bank
South Indian Bank	State Bank of Bikaner & Jaipur
State Bank of Hyderabad	State Bank of India
State Bank of Mysore	State Bank of Patiala
State Bank of Travancore	Union Bank of India
United Bank of India	Vijaya Bank
Yes Bank

What options do you have in the Debit Card payment?

The debit Card options available are - Master Card Debit Cards , Visa Debit Cards and other Maestro Cards.

Do you accept international Cards?

We only accept cards issued in India. If you are using any international credit card, please mail us your at motishesma@gmail.com we will send you a payment link from PayPal.

Do you accept any other currency except for Rupee?

We only accept Indian Rupee (INR).

What happens if my computer shuts down right when the Payment is getting authorized?

There could be 2 scenarios -

• The payment got authorized by the bank but the communication of the same was not received by PayUmoney. In this case the your account will get debited by the bank but the payment status will be Initiated/Failed/Dropped. For such transactions, we receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account.
• The payment didn't get authorized by the bank. In this case the your account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped. We suggest you to check the status of such transactions from your PayUmoney Customer dashboard once before making the same payment again.